GOLDMINE

Customer Relationship & Sales Management Software

Managing information is critical.  And managing customer and prospect information should be of highest priority.

Customer Relationship Management

Goldmine is a powerful database program that can keep track of every aspect of your customer base.  From the basic demographics, to activities, schedules, correspondence, follow-ups, problem logs, and reports.

Goldmine can be as detailed as you desire.  If you need to keep track of every phone call, meeting, email, or activity, Goldmine not only gives you that ability, it can also tell you whether a phone call was incoming, outgoing, a problem, a sale, a regular scheduled activity, or whatever it is you desire to track.

While on the phone with a customer, detailed history of the relationship is at your fingertips.  Summaries, notes, contacts, organizational chart, pending activities, history, products or services purchased, etc. are readily available.  If you need to follow-up with a letter or email, click a button, select from a set of templates, and the email is sent or the custom/personal letter is merged into Word, printed and ready to mail. 

Sales Management Software

If you are a business owner or managing a sales team, you need to keep track of the sales effort.  With Goldmine, you have the ability to track every phone call that your sales team makes.  In addition, you can track all phone activity, such as the call resulted in leaving a message with a secretary or voice mail, received a busy signal, no answer, or contact was made with the desired prospect.  Then you can also track the success of the call, and what follow-up is needed.  Goldmine will schedule automatically a follow-up activity, such as set a meeting or place another call.  When that activity is scheduled, Goldmine notifies the account manager to complete the scheduled activity.

With Goldmine, the only limitation is the imagination.  You can develop sales forecasting,  sales cycle criteria, prospect categories, target products or services, set up groups and filters, and track any information related to the prospect.  And reports can be generated from all information.

Goldmine is a product of FrontRange Solutions and a one user license can be purchased for about $200.  Visit the Goldmine web site.

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